Terms and Conditions of Purchase, Sale, and Storage

THESE TERMS

• What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
• Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

INFORMATION ABOUT US AND HOW TO CONTACT US

• Who we are. We Coppr Limited a company registered in Gibraltar. Our company registration number is 118442 and our registered office is at Suite 4, 2nd Floor, The West Wing, Montarik House, 3 Bedlam Court, Gibraltar.
• How to contact us. You can contact us by writing to us at customersupport@coppr.org.
• How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

OUR CONTRACT WITH YOU

• How we will accept your order. Our acceptance of your order will take place when we email you to accept it/you receive an automatic notification that payment has been accepted, at which point a contract will come into existence between you and us.
• KYC. We may require such documentation and other evidence as we (or any third party upon which we rely) may require to carry out and be satisfied with the results of all necessary "know your client" or other checks which are required under any applicable law or legislation or by any regulatory or financial services authority, in relation to the transaction(s) contemplated by these terms and to the identity of any party to these terms (other than us) and their directors, officers, shareholders and ultimate beneficial owners.
• If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, for regulatory reasons, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
• Your order number. We will assign a customer reference number to your order and tell you what it is when we accept your order. It will help us if you can tell us the reference number whenever you contact us about your order.

YOUR RIGHTS TO MAKE CHANGES

• If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see below).

OUR RIGHTS TO MAKE CHANGES

• Minor changes to the products. We may change the product:
  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement minor technical adjustments and improvements, for example, to address a security threat.
  • More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:

  PROVIDING THE PRODUCTS

  • Delivery: Can be to My Vault (in which case the copper shall be held by us on your behalf), or to My Address, which is your own delivery address. Once the purchase transaction has been confirmed and the copper is delivered to My Vault or My Address, delivery has been fulfilled and you have no right to dispute it.
  • Delivery to My Address. Delivery will be via DHL couriers, although we reserve the right to use alternative couriers. Should an alternative courier be used, we will notify you via email.
  • Delivery costs. The costs of delivery will be confirmed once you submit an order to us. Should you not agree to the cost of delivery, no payment will be taken from you.
  • When we will provide the products. During the order process we will let you know when we will provide the products to you. If you have selected warehousing services, we will also tell you during the order process when and how you can end the contract.
  • We will deliver your goods to you as soon as reasonably possible after we accept your order and we will contact you with an estimated delivery date and tracking details within 24 hours of receiving your order. Delivery is estimated by DHL to take between 1-6 days from dispatch depending on your location. We cannot be held liable for any losses caused by disruption to the services of a third-party courier.
  • We will supply any requested warehousing services goods until you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.]
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9-5pm on weekdays (excluding public holidays).
  • If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.
  • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
  • Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
    • we have refused to deliver the goods;
    • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    • you told us before we accepted your order that delivery within the delivery deadline was essential.
  • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or your agent collects it from us.
  • When you own goods. You own a product which is goods once we have received payment in full.
  • What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the products to you, for example, your chosen delivery location. If so, this will have been stated on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    • deal with technical problems or make minor technical changes;
    • update the product to reflect changes in relevant laws and regulatory requirements;
    • make changes to the product as requested by you or notified by us to you.
  • Your rights if we suspend the supply of warehousing services. We will contact you in advance to tell you we will be suspending our storage facilities unless the problem is urgent or an emergency. If we have to suspend the services we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
  • We may also suspend supply of the services if you do not pay. If you do not pay us for products, delivery and/or storage when you are supposed to and you still do not make payment after we remind you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you reasonably dispute the unpaid invoice. We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments.

  YOUR RIGHTS TO END THE CONTRACT

  • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    • If what you have bought is misdescribed you may have a legal right to end the contract (or to get the product replaced or a service re-performed or to get some or all of your money back);
    • If you want to end the contract because of something we have done or have told you we are going to do;
    • If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions for our fees and delivery costs, and you will have to pay the costs of return of any goods
  • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
  • we have told you about an upcoming change to the product or these terms which you do not agree to;
  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • there is a risk that the supply of the products may be significantly delayed because of events outside our control;
  • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
  • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
• When you don’t have the right to change your mind. You do not have a right to change your mind and receive a refund in respect of warehousing services for which you have already had the benefit of a period of storage, once these have been completed, even if the cancellation period is still running.
• How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. The 14 day cooling off period commences when you receive the goods.
• Have you bought vault services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. This will be dependent on our current warehousing costs and the period of storage and is therefore subject to change.
• Have you bought goods?, if so you have 14 days after the day you (or someone you nominate) receives the goods.

HOW TO END THE CONTRACT WITH US IF YOU HAVE CHANGED YOUR MIND

• Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  • Email. Email customer services at customersupport@coppr.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  • Online. Complete the form on our website, including details of what you bought, when you ordered or received it and your name and address.
• Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods in person (or via your agent) to us. Please email customer services at customersupport@coppr.org for more information. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
• When we will pay the costs of return. We will pay the costs of return:
  • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
  • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
• How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
• Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods caused by you. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
  • Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
• When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
  • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

  OUR RIGHTS TO END THE CONTRACT

  • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
  • You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract.

  IF THERE IS A PROBLEM WITH THE PRODUCT

  • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at customersupport@coppr.org.
  • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See http://www.oft.gov.gi/index.php/consumer-protection for more information on your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them via the method used for delivery. We will pay the costs of delivery or collection. Please email us at customersupport@coppr.org for a return label or to arrange collection.

  PRICE AND PAYMENT

  • Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 18.3 for what happens if we discover an error in the price of the product you order.
  • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
  • When you must pay and how you must pay. We accept payment with a wide range of payment options, please refer to our website for those currently available.
  • You must pay for the products before we dispatch them. We will not charge your chosen payment method until we dispatch the products to you.
  • For services, you must make an advance payment of 100% of the price of the services for each period of 6 months, before we start providing them. For periods of less than 6 months, we will refund any unused fees, pro rata, upon removal of the goods from our storage facility.
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.
  • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  HOW WE MAY USE YOUR PERSONAL INFORMATION

  • How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

  OTHER IMPORTANT TERMS

  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
  • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Gibraltar law and you can bring legal proceedings in respect of the products in the Gibraltar courts.